Let's talk coffee

Do you need truck loads of roasted organic coffee beans? Or would you like to talk to customer support?

Hit the chat button at the bottom right.

Or use the conventional methods below

Email: coffee@icoco.co.nz | Phone: 06 759 1680

FAQ

What if I can't pay by credit card?

Hit the chat button at the bottom right, give us a call or send us an email and we'll beans right back.

When will I get my coffee?

If we receive your order before 2pm (Mon-Thu)*

1.Regular North Island coffee delivery: 1 day
2.Rural North Island coffee delivery: 1 - 2 days
3.Rural South Island coffee delivery: 2-3 days

*We are unable to fit our coffee in your PO box so please use a physical address.

So your coffee is organic?

iCoco Coffee is not just organic, we are certified organic by BioGro, New Zealand's largest organic certifier.This certification is also internationally recognised and proves that we source our beans from only organic certified producers. For more information visit: www.biogro.co.nz. We only process organic products so there is no cross contamination in the roasting and packaging process. In New Zealand organic is not a legally protected term and many things can be claimed “organic”. Only if certified, with for example the BioGro or AsureQuality logo clearly on the bag you can be sure. And we're sure your valued customers will appreciate that.

Are you Fairtrade? why?

Yes! All iCoco coffees are certified FairtradeTM. iCoco's Coffee is produced with greater goals in mind than just profits. Small coffee growers are mostly powerless in the price setting of their coffee. Small growers often produce the best quality and they look after the land and environment as they are most dependent on it. The global coffee prices do not provide a living wage for most small growers unless they receive Fairtrade prices and even then their income is very limited. For quality's sake we need to protect our environment, we need to look after the small farmers and their communities. For more information see www.fairtrade.anz.org

What does Toitu cabonzero mean?

iCoco Coffee is IncaFé Organic Coffee's online wholesale coffee brand. IncaFé's coffee roastery was the first to become Toitū Envirocare, carbonzero certified in 2008. All our emissions created by manufacturing, transport and personnel are offset and where possible reduced. We believe a neutral emission footprint should be the norm for any business. Our carbon emissions are offset with forestry projects in New Zealand. For more information see: https://www.toitu.co.nz/our-members/members/peru-cafe-limited

How long will my coffee stay fresh?

We have stringent quality control procedures in place and our quality control meets international standards like BRC. We continuously test our coffee for shelf life.Ground coffee gets packed within 1 minute of grinding and whilst packing all our bags are flushed with nitrogen to remove the oxygen and humidity from the air. We only use high grade, high barrier film for our bags.Nitrogen is a safe inert gas that doesn’t affect the flavour of the coffee (normal air contains 79% nitrogen).Provided that the coffee is strored in a cool place without severe temperature fluctuations the coffee can stay good for 12 months and is still quite drinkable after 18 months!

Can we also buy smaller volumes of your coffee?

Small volumes don't sound like iCoco Coffee. But if you are looking for superior certified organic coffee packed in home compostable bags then you probably want to check out: https://www.incafe.co.nz

Time for good coffee?

If you care about quality and you understand the need for consistency, then you need iCoco Coffee. But will your customers and colleagues love iCoco Coffee too? There’s only one way to find out. Try our coffee, pour our beans in your hopper and wait for the response. iCoco Coffee walks the talk.

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